Responsible Gaming Guidelines
Gaming at batjili is a form of entertainment — not a source of problems. Set your own limits, recognise the warning signs and seek help when needed.
Why batjili values responsible gaming
Online casino and sports betting can be a form of entertainment, but it is never a solution to everyday problems. batjili believes every player has the right to play with awareness and in safety. Everything offered on our platform — from slots to live casino and cricket betting — is intended to provide the enjoyment of play, not to create financial difficulties.
Every player's situation is different. Some deposit once a week and play for fun; others begin spending much more time and money than intended. Recognising this difference is the first step in responsible gaming. If you read our terms and conditions at batjili, you will see that we have put measures in place at multiple levels, from age verification to account protection.
Ask yourself a few questions before playing: Are you placing larger bets to try to recover money you have lost? Are you cutting time with family or at work in order to play? Are you going beyond your budget? If the answer to any of these is yes, that is a warning sign and it is important to act right away.
Tools to protect yourself
batjili gives you several options to stay in control of your gaming. Contact our support team to put any of the following measures in place.
Deposit Limit
Set a maximum amount for your daily, weekly or monthly deposits. Once you reach this limit, the system will automatically block further deposits.
Loss Limit
Set a limit on how much you can lose within a given period. Once the limit is reached, placing new bets will be temporarily stopped.
Session Time Limit
Set a time limit for how long you play in one session. Once the time is up, you will be logged out automatically.
Reality Check
At regular intervals a pop-up notification will appear, letting you know how long you have been playing and what your wins and losses for the day look like.
Cooling-Off Break
Temporarily close your account for a period of a few days to a few weeks. During this time, betting and deposits will not be possible.
Self-Exclusion
If you need a long-term break, request that your account be closed entirely. Once this decision is applied, the account cannot be reactivated before the specified period ends.
To use any of the above options, contact batjili via 24/7 live chat or email support. Your request will be acted on promptly. Your personal information is always protected in accordance with our privacy policy.
Recognise the warning signs
Problem gambling does not always start all at once — it can gradually come to feel like a normal habit. Be alert if you notice any of the signs below in yourself or someone close to you.
- Feeling the urge to place ever-larger bets to recover money you have lost.
- Lying to or hiding the truth from family, friends or colleagues about your betting.
- Spending far more than your set gaming budget and being surprised by it yourself.
- Giving betting more priority than family, work or social responsibilities.
- Trying to stop playing but failing repeatedly.
- Using money set aside for everyday expenses (rent, groceries, medicine) for betting.
- Feeling restless, irritable or stressed when you are unable to bet.
- Not stopping even after a win — placing another bet to try to increase the winnings.
If you notice one or more of these signs in yourself, it is not a sign of weakness — it is the right time to seek help. The batjili support team or a professional counsellor can help you.
21+ Age Limit and Identity Verification
To open an account at batjili and to place any kind of bet or play any casino game, you must be at least 21 years old. This is not just a rule — it is our firm commitment to protecting young people from financial and psychological harm.
At the time of registration, identity documents (national ID card or passport) may be verified to confirm age. If there is any suspicion that an account is held by an underage person, batjili reserves the right to suspend that account immediately.
Participation in any betting or casino activity by anyone under 21 years of age is strictly prohibited.
If any member of your household is a minor, keep your device and account secure — do not share your password.
Where to get help
Acknowledging a problem takes the most courage. Rather than trying to face it alone, reach out to someone you trust or to a professional.
batjili Live Chat Support
Speak directly with batjili's 24/7 live chat service in Bengali or English. We are always available for setting account limits, self-exclusion or any other concern.
Email Support
To ask for help in writing, contact us by email. Our team replies in Bengali and keeps your information completely confidential. Email: [email protected]
Family and Trusted People
Talk to a family member or a trusted friend. Support from someone close to you can bring about the fastest and most meaningful change.
Professional Mental Health Counselling
Seeing a psychologist or addiction specialist is a courageous step. Government hospitals in Bangladesh have mental health departments where you can receive counselling free of charge or at low cost.
Community Support Organisations
Various NGOs and social welfare organisations in Bangladesh offer counselling and rehabilitation services for addiction-related issues. Reach out directly to an organisation near you.
Practical tips for playing safely
Responsible gaming means keeping entertainment in its place. Following the habits below will help your gaming experience stay enjoyable and within limits.
Decide how much you will spend before you start playing. Set aside only an amount you would be comfortable losing. Never place extra bets trying to recover money you have already lost.
Playing for a long stretch at a time reduces your judgement and increases spending. Take regular breaks — make a cup of tea, go for a walk, talk to your family.
Betting when angry, upset or under the influence of alcohol is risky. Your ability to make decisions is weakened in that state — close the browser and rest instead.
Online casino or betting is never a reliable source of income. It is entertainment — just as you do not expect a refund when you buy a cinema ticket, there is no guarantee of profit in a casino either.
Ask yourself from time to time — has your gaming behaviour changed? Are you spending more time or money than before? If you feel the situation is no longer in your control, seek help right away.
Our FAQ section has answers to more questions about responsible gaming. All information on playing safely at batjili is always available.