FAQ
For ages 21+
Your FAQ answers at batjili
This page brings together the most frequently asked questions from batjili users, with clear answers in English. From VIP tiers and cashback to depositing via bKash and Nagad, cricket betting and the mobile app — you will find straightforward answers here.
VIP Benefits
VIP and Cashback
Here are the most frequently asked questions about batjili's VIP programme and weekly cashback benefits, with answers. batjili VIP programme page for full details.
batjili has four VIP tiers in total: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). Each tier pays cashback at a set rate on the week's net losses, credited directly to the account.
VIP tiers at batjili advance based on regular play and account activity. The more consistently you play and stay active, the sooner you can move to the next tier. By placing a certain volume of bets or transactions, you can gradually progress from Bronze to Platinum.
Weekly cashback is calculated on net losses — that is, total losses minus total winnings for that week. For example: if a Gold member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.8% = ৳160 cashback. This applies up to the maximum limit for that tier.
batjili Platinum members receive up to 1.0% weekly cashback, along with priority customer support, exclusive offers at special times, and the opportunity for early access to new games or features. Being on a higher tier also brings personalised attention and tailored benefits from batjili.
No, you generally do not need to claim it separately. batjili automatically calculates cashback for eligible members at the end of each week and credits it to their accounts. If specific conditions change, members are informed via account notifications or the support team. See the Terms and Conditions page for details.
If an account is inactive for a long period, batjili may reassess the VIP tier. This generally does not happen if you stay regularly active. Keeping the account active and playing consistently makes it possible to hold on to the tier you have earned. For the specific policy, ask directly via live chat.
Sports Betting
BPL and International Matches
Here are the most frequently asked questions about cricket betting at batjili. If you want to bet on BPL, T20 or international matches, read the cricket betting guide page first.
At batjili, BPL (Bangladesh Premier League) matches offer markets including match winner, top batsman, top bowler, innings total (over/under), powerplay runs and points table position, among others. The number of available markets per match may vary depending on the timing and importance of the match.
If a match ends with no result — due to rain or any other reason — all bets on that match are generally considered void and the stake is refunded. However, conditions may differ for specific markets; in that case see the Terms and Conditions or ask via live chat.
Yes, batjili supports multi-bets and accumulators. For example: if three selections have decimal odds of 1.50, 1.70 and 1.90, the combined odds are 1.50 × 1.70 × 1.90 = 4.84 (rounded). A ৳100 bet returns ৳484 if all selections are correct. However, if even one selection is wrong, the entire ৳100 is lost.
batjili offers live in-play betting, where you can place bets at real-time odds while a match is ongoing. This is especially popular for BPL and T20 World Cup matches as well as major international games. Odds change quickly in in-play betting, so timing your decision matters.
Yes, batjili covers all major ICC tournaments including the T20 World Cup. Markets such as match winner, top performer and others are available for Bangladesh Tigers matches. Markets are also available for IPL. The range of markets for a specific event depends on the schedule.
All three formats express the same price in different ways. Example: Team A to win — decimal 2.50 = fractional 3/2 = American +150. A ৳500 bet returns ৳1,250 if correct (৳750 profit + ৳500 stake). If Team B is the favourite: decimal 1.25 = fractional 1/4 = American -400; a ৳500 bet returns ৳625 (৳125 profit).
Payment
How to Deposit
Answers to the most frequently asked questions about depositing at batjili via bKash, Nagad, Rocket, Upay and bank transfer. You can reach the deposit page after batjili login.
Log in to your batjili account, go to the deposit page, select bKash as the payment method and enter the amount. Follow the on-screen instructions to complete the payment via the bKash app or by dialling. Once the deposit is successful, your account balance updates immediately. The minimum deposit amount is ৳200.
Whether you want to play slots, live casino or sports betting at batjili, the minimum deposit is ৳200 across all methods. This same limit applies whether you use bKash, Nagad, Rocket, Upay or bank transfer. Learn more about slot games.
batjili does not apply any charges of its own on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply transaction charges according to their own policies. In that case, refer to the terms and conditions of the relevant service.
batjili accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The minimum deposit is ৳200 for all methods.
Yes, depositing at batjili via Nagad is completely safe. The site uses SSL encryption, keeping your transaction details secure. The Nagad deposit process is as straightforward as bKash — select Nagad on the deposit page, enter the amount and follow the on-screen instructions to pay.
At batjili, withdrawals generally take between 10 and 45 minutes to process. The minimum withdrawal amount is ৳800. The same timeframe and limit apply across all methods: bKash, Nagad, Rocket, Upay and bank transfer.
Technical Support
Device and Technical Issues
What to do when you face issues with your mobile browser, app or internet connection — answers to common technical questions from batjili users. To learn more about the app, see the batjili App page.
If the connection is lost, slots or live games usually pause on their own. Your session data is saved on batjili's servers, so in most cases reconnecting and logging back in will resume from where you left off. If there is an issue, contact live chat and provide the session time.
Yes, the batjili website works fully in a mobile browser. Opening the site in Chrome, Firefox or Samsung Browser gives you access to slots, live casino and sports betting. Use an updated browser and keep your data connection stable for the best experience.
batjili has apps for both Android (APK) and iOS. They are available through official channels. With the app installed, you can log in quickly at any time and games tend to load faster. For questions about the app, contact live chat.
First, clear your browser's cache and cookies: in Chrome go to Settings → Privacy → Clear browsing data. Then refresh the page. If you are using the Android app, close it and reopen it. If the problem continues, try switching networks (from WiFi to mobile data or vice versa).
Yes, batjili works correctly on iOS devices — both iPhone and iPad — in Safari or Chrome. The iOS app is also available through official channels. For the best experience, keep your iOS version up to date and make sure you have sufficient storage and RAM.
If the OTP does not arrive, wait a few minutes first as there are sometimes network delays. Then check that the number is correct and click the resend button. If the problem persists, contact batjili's 24/7 live chat or email support — they can resolve it quickly.
Have more questions? Get direct support
If you did not find the answer to your question in this FAQ, do not worry. batjili's experienced support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Read the responsible gaming page to learn more.
24/7 Live Chat
Start a live chat directly from any page on the site. An agent typically responds in Bengali within a few minutes.
Email Support
For detailed issues, contact us by email. Email address: [email protected] — support is available in both Bengali and English.
All batjili services are for persons aged 21 and above only.