batjili's Privacy Policy
This policy clearly explains how your personal information is collected, how it is used, and how it is kept secure. Please read it carefully.
1Introduction and Scope
Welcome to the batjili platform. This Privacy Policy ("Policy") applies to batjili's website, mobile application, and all related services. By creating an account or using the services on this platform, you are considered to have agreed to the terms of this Policy.
The purpose of this Policy is to inform you what types of information are collected, for what purposes they are used, and what measures we take to protect your information. batjili believes that data protection is a fundamental right, and ensuring that right is our responsibility.
To learn more about batjili's general terms of service and user responsibilities, you are advised to read the Terms and Conditions, where all terms relating to use of the platform are clearly described.
2Information Collection
batjili collects user information in several ways. The information collected is generally divided into two categories — information provided directly by you, and information collected automatically.
2.1 Information Provided Directly
Information you provide during account registration, deposit, withdrawal, or when contacting us falls under this category. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
- Content of messages sent to support via live chat or email
2.2 Automatically Collected Information
Some information is collected automatically when you use the platform. This includes:
- IP address and device type
- Browser type and version
- Details of time spent accessing and browsing the website
- Information collected through cookies and similar tracking technologies
- Game activity and betting history
2.3 Information Received from Third Parties
In some cases, information may be received from trusted third parties for identity verification, fraud prevention, or service improvement. These third parties operate under their own privacy policies, and information is shared only in compliance with applicable law.
3Use of Information
Collected information is used for specific and legitimate purposes. batjili never uses your information for irrelevant or unauthorised purposes.
3.1 Account and Service Management
Information is used to create, verify, and manage your account. It is also needed to process deposits and withdrawals, award bonuses, and provide a personalised gaming experience.
3.2 Security and Fraud Prevention
Ensuring the security of every user's account on the batjili platform is our priority. Collected information is used to detect suspicious activity, prevent unauthorised access, and comply with anti-money laundering regulations.
3.3 Customer Support
The support team has access to the information needed to resolve your issues quickly and effectively. batjili's support team is available 24 hours a day, seven days a week in Bengali and English via live chat and email.
3.4 Meeting Legal Obligations
Retaining and disclosing certain information may be a legal obligation in order to meet the requirements of applicable laws and regulations.
3.5 Service Improvement and Analysis
Usage patterns are analysed to further improve the user experience and add new features. Information derived from this analysis never identifies any individual person.
4Information Sharing and Disclosure
batjili does not sell your personal information to third parties. However, information may be shared in the following specific situations:
4.1 Service Provider Partners
Information may be shared with trusted partners to provide specific services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These partners may use information only for the designated purpose.
4.2 Legal Authorities
Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, only the minimum information necessary is disclosed.
4.3 Business Restructuring
If a major change occurs in batjili's business operations (such as a merger or acquisition), user information may be transferred to the new entity in accordance with the terms of this Policy, and you will be notified of this in a timely manner.
Outside of the above situations, information is not shared without your consent.
5Cookies and Tracking Technologies
Cookies and similar technologies are used on the batjili website and app. Cookies are small data files stored in your browser that help improve the quality of the service.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform — such as keeping your login session active, performing security checks, and processing financial transactions. Disabling these cookies will prevent the service from working properly.
5.2 Functionality Cookies
These cookies are used to remember your preferences, language settings, and recent activity. They personalise your experience and reduce the need to set things up again each time you log in.
5.3 Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. Based on this information, it is possible to identify weaknesses in the service and make improvements.
5.4 Cookie Controls
You can control or delete cookies by going to your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.
6Data Security Measures
batjili takes industry-standard technical and organisational measures to protect your information. We follow the steps below to ensure data security:
- All data transmissions are secured using SSL (Secure Socket Layer) encryption
- Personal and financial information is stored in encrypted databases
- Only authorised staff can access specific information, and every access is logged
- Regular security audits and vulnerability assessments are conducted
- Automated alert systems are in place to detect suspicious access or unusual activity
- Two-factor verification (OTP) is used to prevent unauthorised access to accounts
However, no method on the internet is 100% secure. Therefore, keeping your password private, avoiding logging in from unfamiliar devices, and immediately informing the support team if you notice any suspicious activity are also important for your own security.
7Data Retention Period
batjili retains your information only for as long as necessary. The retention period for specific categories of information is listed below:
7.1 Account Information
Account information is retained while your account is active. Even after account closure, certain information may be retained for a specific period to comply with legal obligations.
7.2 Financial Transaction Information
Information relating to deposits and withdrawals is retained for an extended period as required by financial regulations. This information is also useful for resolving disputes and investigating fraud.
7.3 Communication Information
Customer support communications are retained for a limited period for the purpose of improving support operations and keeping records.
7.4 Data Deletion Requests
Where there is no legal obligation preventing it, you may request deletion of your information. Send this request to the support team by email; appropriate action will be taken after verification and processing.
8Your Rights
As a batjili user, you have the following rights regarding your own information:
8.1 Right to Access
You can find out what information batjili holds about you and how it is being used. Contact the support team to obtain this information.
8.2 Right to Rectification
You have the right to request correction of any inaccuracies in your information. Many details can be changed directly from your account settings; for more complex changes, contact support for assistance.
8.3 Right to Data Portability
In certain circumstances, you may have the right to receive your information in a structured, machine-readable format.
8.4 Right to Withdraw Consent
Where information processing is based on your consent, you may withdraw that consent at any time. However, doing so may limit some services.
For more information on responsible gaming practices and managing your account safely, the Responsible Gaming page has detailed guidance.
9Protection of Minors
batjili's services are strictly for persons aged 21 or older. Persons under the age of 21 may not create an account or participate on this platform.
Age is verified at the time of registration and is also confirmed during the identity verification process. If it is found that a user is under 21 years of age, their account will be closed immediately and the related information will be deleted.
If you are aware that a minor is using this platform, please inform the support team immediately.
10Changes to the Policy
This Privacy Policy may be updated from time to time due to changes in services, new legal requirements, or technological developments.
10.1 Notice of Changes
Users will be notified in advance of significant changes via email or platform notifications. Continued use of the platform after a change is made will be taken as acceptance of the updated policy.
10.2 Previous Versions
Contact the support team if you need a copy of a previous version.
11Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. batjili's support team is available 24/7 in Bengali and English.
11.1 Contact Methods
Immediate assistance is available via live chat. To contact us by email, our address is: [email protected]
Visit the FAQ section for answers to commonly asked questions, where you will find detailed answers on account, payment, and service-related topics.
11.2 Complaint Processing
Any complaint submitted regarding data protection will be responded to as quickly as possible after proper review. More complex matters may take a little longer to resolve, but every complaint is taken seriously.